Leap Group is hiring a full-time Associate Account Manager to support our group of full-service digital marketing agencies.

If you’re an excellent relationship builder with agency account management experience, interested in working with a collaborative team and enjoying people-focused benefits, like unlimited PTO, we’d love to hear from you.

Why Join Our Team?

When joining Leap Group, you’re joining a team that is passionate, innovative, and connected. Some words we’ve heard our teammates use to describe our culture are welcoming, collaborative, flexible, and dog-friendly warning: your interview may be accompanied by a wagging tail.

We give our team the ability to make an impact with clients, while expanding their experience and depth of knowledge in the process. We like to show our appreciation for everything our teammates do by offering supportive and inclusive benefits that allow them to thrive. This includes things like:

• Remote work options
• Autonomy and flexibility
• Unlimited PTO and Summer Fridays
• Paid maternity and paternity leave
• Company-paid access to coaching and therapy
• 401k plan with 1:1 access to investment advisor
• Company profit sharing
• Health, dental, vision, and ancillary benefits
• Paid professional development opportunities

Diverse and Inclusive Marketing Comes from Diverse and Inclusive Teams

We recognize our teammates are our greatest assets in helping our clients market less and (matter) more. Diverse backgrounds, opinions and perspectives on our team allow us to expand our own perspectives and, in the process, create solutions that are innovative, creative, and strategic.

We’re constantly working to transform our agencies and industry into spaces that are more diverse, equitable, and inclusive, and we welcome the addition of YOUR unique voice and perspective. Don’t forget to ask us about our focus on diversity, equity, and inclusion during your interview.

Who is the Associate Account Manager?

Account Managers are people-people, responsible for the relationships between Leap and its clients. This means understanding the clients’ business to be able to manage their needs and expectations AND understanding Leap’s offerings to be able to shepherd internal resources. The Associate Account Manager acts as a key layer for the account team, managing administrative and operational tasks on projects to maintain momentum.

Broad responsibilities include the following:

• Client engagement – primarily in team settings with emerging 1:1 relationships with junior levels
• AM Support – provides info/updates on admin duties and project flow and assists as needed
• Project involvement – project set up, daily routing, documentation of key conversations and decisions, management of timelines, monthly billing/hrs reporting and manages project closure
• PM Partnership – has a day-to-day partnership with PM to facilitate project momentum
• Creative coordination – helps keep creative team informed, focused on priorities and on task
• Media coordination – helps keep creative team informed, focused on priorities and on task
• DX cordination – proactively keeps reporting team aware of deadlines
• Production assistance – serves as the right hand of AM during production, taking on roles and assignments as needed
• Leap Group and Client knowledge – endeavors to build working knowledge of: the basics of client engagement, the Leap Group model, cross-functional roles, and agency process
• Financial awareness – works with finance on monthly billing: retainer, project completion, post-launch promise, and Beta hour reporting

What do You Need?

• 1+ years agency account management experience
• Exposure to both B2B and B2C marketing, and enthusiasm/passion for the digital marketing and advertising function
• Excellent communication and relationship management skills, with prior experience in customer- or client-facing roles
• Ability to juggle multiple competing tasks and deadlines without sacrificing timeliness or quality
• High degree of detail- and process-orientation
• Self-starter mentality with a passion for continuous learning

Where is This Role?

Leap Group has a footprint in the Midwest, with offices in Louisville, KY, Cincinnati, OH, and Indianapolis, IN. While candidates in our footprint are always preferred, this role is open to remote candidates too.

Check Us Out

To learn more about our agencies and work, visit www.leapgroupnetwork.com

Accommodation Requests

Leap Group complies with the ADA and ADAAA. If you need reasonable accommodation to apply, interview, or do the job, please send an email to Amanda Plansker at aplansker@leapgroupnetwork.com so that we can evaluate your accommodation request.